What is the difference between Springtime Landscape and Irrigation and Mikes Irrigation?



What is the difference between Springtime Landscape and Irrigation and Mikes Irrigation?

Springtime Landscape and Irrigation overall is a great company. We could not find one problem with them. So, here are the real differences. Springtime Landscape is located in Bend, OR and Mikes irrigation is located in Redmond, OR. Springtime has a little less than 40 employees with annual revenues of around 2 – 3 million a year. Mike’s is smaller with less than 5 employees with revenues of less than a million a year. They offer landscape design, hardscapes (patios, fire places), pest control and winter services like snow removal (holiday lighting). Mike’s does all except design and hardscapes. They have a 4 ½ star Yelp rating and not one ripoff report. They are not located on the better business bureau’s website.

With the exception of a few more products than us, the differences are pretty subtle, right? So when choosing between a large landscaping company in Bend, OR or a small landscaping company in Redmond OR, how does one make the right decision? After all, this is your property and you want the best at the right price. Believe it or not, there are huge differences when choosing between a small company and a larger one. Let’s explore those differences.

Customer Support

Larger companies have less personal customer support. This isn’t their fault, however. The more people in one unit, the easier it is for information to slip through the cracks. A lack of proper communication can lead a customer to wander elsewhere. Sometimes it can take days to get feedback or a returned call just like it takes years for a new idea or product to be developed. “Layered management” is the issue as it’s harder to focus on the little things like customer support, while they focus on the bigger picture which is “profit”.

Larger companies can also be too structured. So structured that they can operate like a government bureau. Policies and procedures can take place over feelings and common sense. In example, larger companies have manuals on how to deal with an upset customer. This cookie cutter approach can harm relations rather than just contacting and listening to a customer. Doing everything by the book is ok, but it lacks spontaneous movement and creative amplification.

Employee Morale

Morale for employees in smaller companies is better. In example, Instead of punching in and punching out or being monitored during a lunch break, an employee at a smaller company tends to have more freedom. Springtime Landscape and Irrigation, as we stated above, has a huge overhead and profit can get in the way of employee retention. It’s a fact that employees are more productive in smaller companies.

Pricing

Smaller companies with less overhead can undercut competition. If a small company has been in business for over 5 years, odds are that they have gone through the hurdles of startup issues, taxes and the like. If a small company, like us, have been in business over 10 years, they chose to stay small for more profit and that is the sign that you chose a good company. The smaller, the better.


http://www.mikesirrigation.net/difference-springtime-landscape-irrigation-mikes-irrigation

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